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4.1

Damon and Drapers touts 100% guarantee but then charge $9.99 to return anything. Is it really worth it, Damon and Drapers, to alienate your customers in this way?

Sites like Zappos make returning merchandise so easy and that's one of the reasons I shop there.

I really like the clothes I buy at Damon and Drapers but will think twice about ordering from them again. I bought 5 pairs of pants and the size was too big so I am exchanging them for a size smaller.

I hope I'm not waiting months for this exchange. Why do some companies not realize that excellent Costumer Service is key to keeping those customers.

Reason of review: styles I like.

Drapers And Damons Pros: Styles they offer.

Drapers And Damons Cons: Return charge.

Location: Seattle, Washington

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