Product: Drapers And Damons Customer Care Clear all filters (0 of 14 reviews match)
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Drapers And Damons - Poor company policies.

I paid almost $25 for 3 day shipping in order to receive 2 pair of pants and 2 matching blouses in time for my vacation. They shipped the wrong item in place of one pair of the pants. I called and was informed I had to ship the item back and wait for the pants to be shipped back to me. But if I wanted them in time to wear on my trip I would have to pay for overnight shipping. I feel that since it was their problem that could have been solved by them overnighting the pants to me! I am shipping back the item, but they have lost a good customer!
3.2
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Drapers And Damons Customer Care
#1440828
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Drapers And Damons - Password refusal

Many, many times I have tried to put the same password in that I use in about 10 or 15 other stores and D & D refuses to let me use it. What do I have to do for you to accept the password I choose to use? Fran Hendricks franwillsell@gmail.com
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Drapers And Damons Customer Care
#1418568
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Dealing with the new online Drapers is the worst. I bought all my close from their store. But when they changed hands, forget about it.. WILL NERVER DEAL WITH THEM EVER AGAIN. Had to return an outfit that didn’t fit... I had to call them to find out it was not...
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Anonymous
Anonymous

i share your concerns...never again

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Drapers And Damons Customer Care
#1319604
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Drapers And Damons - Good experience

I had a good experience on all my transactions. Great styles and good customer service
4.4
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
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Drapers And Damons Customer Care
#1302310
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Do not buy from them, their customer service is terrible. I talked to four different people within 10 minutes and go different answers. I tried cancelling an order. The order was place late the day before. I called customer service at 12:00 and they said they should be...
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Drapers And Damons Customer Care
#1264459
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Was about to place an order read the reviews too many negative reviews .I don't need the headache . I will be stopping catalog deliveries and delete all emails . Not a company I want to do business with . Happy I read the reviews . WOW ! You can't even post...
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Drapers And Damons Customer Care
#1209419
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Purchased a product from them in March for $17.85 and never received a bill, then in July received a bill from the their bank saying I owed $60.I called them and they reduced the bill by $22 and I asked them to close the account which they did and then in August...
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Drapers And Damons Customer Care
#1085454
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I ret'd two items in December 2016 and received a Merchandise Credit Certificate at the end of December for $73.52.In January when I ordered some merchandise I asked them to use my Merchandise Credit Cert. and I spent some time on the phone trying to do this and was...
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1.3
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Drapers And Damons Customer Care
#1014892
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I can't say enough about the Stockton, CA store and the employees, especially, Monica.They are so helpful, friendly, and always ready to help. I have stopped shopping at our local Dillard's because of the lousy service. D&D have my business. I went to the October...
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5.0
Product
Drapers And Damons Customer Care
I liked
  • Organization and staff in the store
#943808
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This is the second time we have been to the Naples, Florida store.The service is terrible. Clerks are so busy talking among themselves that they never pay any attention to the customers. The entire time we were in the store we were not greeted, asked if we needed help,...
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1.0
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Drapers And Damons Customer Care
I didn't like
  • Customer service
#907107
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