Just a warning to potential shoppers that this catalog company has a 90 day return/exchange policy - PERIOD.I was not aware of this (my oversight), called the company to ask about getting a merchandise credit to return 2 items of clothing I purchased that did not fit, and I wanted to return.
I was told basically that their policy is written in stone and I am stuck with $81.00 of clothing that is useless to me. Twice I have called customer service at Draper's and both times the women I spoke with were very rude and did not care in the slightest about customer satisfaction. As a small business owner myself, customer satisfaction is EVERYTHING to me.
I will no longer shop from this company.Back to Nordstrom's, where customer satisfaction is EVERYTHING to them.
More Review Details
- Monetary loss:
- Product or service
- Exchange Policy
- Review category
- Footwear and Clothing
- Review rating
- 4 out of 5
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