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2.2

I like their clothing and, with a few exceptions, find the clothing to be of good quality. But I have decided not to shop with them any longer because of their shipping and deceptive charges when ordering online.

During a recent event that advertised a sale and FREE shipping, when I tried to complete the purchase, an additional $19.99 shipping charge was added with no option to change to FREE. On contacting customer service, they deducted $7.78. When questioned, they admitted the $19.99 stated shipping charge also included taxes, which are not displayed on the tax display line as it should be.

This is not the first time I have found the online site to be poorly and inaccurately calculated or displayed. I cannot recommend shopping with this company online.

Reason of review: deceptive online pricing.

Monetary Loss: $20.

Preferred solution: Price reduction.

Location: San Antonio, Texas

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